The Indian oil gas booking system, particularly Indane’s LPG refill service, has encountered a severe crisis, with the booking system crashing nationwide. This disruption is primarily attributed to a dramatic surge in customer calls, which have increased to 8-10 times the usual levels.

As a result of this unprecedented demand, the government has raised the minimum waiting period for booking a domestic LPG cylinder refill from 21 days to 25 days. The supply of domestic cylinders has been significantly impacted, with a 50% reduction in availability while demand has surged by an equal percentage.

Customers are now facing longer wait times for their LPG cylinder bookings, exacerbating the situation. The price of a standard 14.2kg LPG gas cylinder in Delhi has also risen to ₹913, marking an increase of ₹60. This price hike reflects the growing pressures on the supply chain.

Domestic production has been prioritized to meet the rising demand; however, imports, which account for 60% of India’s LPG needs, are delayed due to ongoing geopolitical tensions. This has further strained the already challenged supply system.

Indane has acknowledged the crisis, stating, “We are currently facing an unprecedented situation.” The disruption has not only affected consumer bookings but has also led to the vendor invoice management system going down, as reported by a distributor in Bengaluru.

Consumers have expressed their frustrations, with one individual from Madipakkam noting that the IVR system kept repeating its message, leaving them unable to book their refills. Additionally, an employee at an Indane distribution center observed that people were anxious and crowded the office with their empty cylinders, seeking replacements.

The crisis began when LPG gas booking volumes skyrocketed to 10 times the daily average due to recent government policy changes. This sudden spike in demand has overwhelmed the existing infrastructure, leading to the current state of chaos.

As the situation develops, further updates are expected regarding the restoration of services and potential measures to alleviate the crisis. Details remain unconfirmed.

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Residents in Lucknow are experiencing significant disruptions in booking Indane gas cylinders, resulting in long queues outside LPG distributing agencies. The online booking system, which includes the IVRS helpline and other digital platforms, has reportedly stopped functioning due to a technical snag.

Customers have expressed frustration, with some waiting for hours to secure their gas cylinders. Hasan Faisal, a local resident, noted, “I bought a cylinder for Rs 1,050 while the regular rate is around Rs 900. In a crisis, we have to manage somehow because there is no supply.” This situation has forced some to turn to the black market for their gas needs.

Concerns Over Supply and Fraud

Many residents are worried about running out of gas before their refills arrive, especially given that the IVR system may disconnect users attempting to book a second refill within 25 days of the previous booking. A woman reported needing assistance for her gas booking as it was not processed, highlighting the widespread nature of the issue.

Additionally, a Bengaluru-based customer, Madhu Menon, accused Indane of fraud, claiming that cylinders were booked in his name but not delivered. He stated, “Got this message saying my last cylinder was delivered on 25 Feb and I can’t order again till late March. Except I haven’t ordered a new cylinder since early 2025! Then I discovered clear fraud!” This raises further concerns about the integrity of the distribution process.

Background and Future Outlook

The disruption in gas supply has been attributed to a shortage of commercial LPG cylinders, influenced by geopolitical issues involving countries like Iran, the US, and Israel. In response, the Centre has revised the priority order for domestically produced natural gas.

Despite these challenges, LPG companies have reported that their booking systems are functioning normally. Consumers are encouraged to utilize alternative digital booking methods, such as SMS booking and missed call services, to circumvent the current issues.

Agency staff have acknowledged the problem, stating, “There is a server issue right now. It should be resolved soon.” However, details remain unconfirmed regarding when the online booking system will be fully operational again.

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